Who We Are:
Holyoke Emergency Medical Services (HEMS) serves a large part of eastern Phillips County, including but not limited to, the towns of Holyoke, Paoli, and Amherst. HEMS is providing our residents with full 9-1-1 emergency medical care 24 hours a day, 7 days a week with the most modern equipment and procedures available in the industry. Our combination of full time and part time staff consists of emergency medical technicians (EMT), paramedics, registered nurses (RN), and first responders, all who are highly trained in prehospital trauma and medical care for our citizens in their time of need. Our providers are dedicated to serving the community and are experts in providing compassionate care with a high priority in keeping our patients safe and comfortable during our time with them.
Holyoke EMS is the prehospital component of eastern Phillips County’s healthcare network. We are a part of Melissa Memorial Hospital and are an extension of the Emergency Department (ED). The care provided to our patients is the same initial care they would receive in the emergency room. For our citizens and visitors to access this prehospital care, they will have to call 911.
Calling 9-1-1 will place the caller in contact with the Phillips County Communications Center. The dispatcher will then page out the appropriate emergency responders. Please have ready specific information for the dispatch operator regarding the nature of the emergency, who is calling or involved, and location of the emergency. Residents that do not have their addresses clearly labeled will also have to give directions. Not having proper address identification will always prolong our rapid response as it decreases our ability to identify the correct location.
When EMS Arrives:
When we arrive on the scene, we will ask many questions. Our crews are trying to assess the situation and get a full understanding of the nature of the emergency. Simultaneously, our crews will initiate definitive, lifesaving care. We understand that time is a critical factor but, rest assured, care is being provided by our dedicated and experienced providers.